foretrack Case Study: North East Lincolnshire Council
Background
Like most town councils across the country, North East Lincolnshire Council not only needs to be working efficiently, it needs to be demonstrating that it does so.
With 158,000 residents to cater for and a fleet of over 150 Council vehicles ranging from HGV’s to Passenger Vehicles, carrying out works from refuse collections to road maintenance on a daily basis, the Council decided to implement a tracking and fleet managementsystem which could competitively offer measurable results and help distribute work evenly, reducing duplication to minimise costs.
More than the Right System
Having heard about Foretrack from neighbouring authority, North Lincolnshire Council, also a customer of Foretrack, Chris Dunn Waste Operation and Garage Manager and his team at North East Lincolnshire Council undertook a mini procurement exercise to take a closer look at three different tracking systems.
The criteria for selecting a system was to find one which was firstly user friendly and would allow them to adapt the system to their needs and secondly, they looked closely at the level of after sales service on offer from each supplier.
In the end, they chose Foretrack, as Chris explains: “Foretrack was not only deemed to be extremely competitive, its user friendly interface and flexibility were very impressive and the team felt that the local support offered by the Foretrack dealer, would provide a superior after sales service which the other suppliers could not match. When combined, this made a very impressive and compelling package.”
Gary Matson, Channel Manager at Foretrack comments: “Being able to tailor the system to suit the needs of our customers is one of the main reasons why people choose the Foretrack system. In addition, we are well aware that after sales service ranks very high on the priority list when purchasing a tracking and fleet managementsystem and we have spent considerable time and energy building relationships and partnering with our resellers around the country. This ensures that each reseller is committed to our high standards and ensures that staff are thoroughly trained and regularly updated through an ongoing programme.”